The physical therapy management plan maximizes the profits, reduces risk of liability, manages expenses, and addresses the administrative needs of the practice.
The physical therapy management plan needs to be tailored to meet the needs of the practice. An important part of any physical therapy management plan is establishing goals for the business and identifying ways to reach those goals.
Professional development sources for physical therapists often recommend creating a written physical therapy management plan. Some of those who instruct physical therapists or students in physical therapy management plan programs suggest giving a copy of the plan to each staff member. This ensures that each employee is aware of the policies, procedures, and goals of the practice.
Many of the activities of the office use software programs to help manage, organize, and analyze the business operations. Software companies may customize their software for the practice. They may construct a physical therapy management plan based on the activities and needs of the office. A clinic or office may use a comprehensive software package to use for a variety of functions.
Part of the physical therapy management plan may include the procedures for training and evaluating employees. A plan can outline how the staff’s performance is reviewed. The office manager, owner, or clinician may be responsible for identifying any training needs and providing the necessary employee training.
The physical therapy management plan may include accreditation and continuing education expectations. Other factors that can affect the quality of the treatment such as maintaining the equipment and goals to provide new services can be included in the office physical therapy management plan.
Policies pertaining to office staff and patients should be part of the physical therapy management plan. If the clinic has a tardiness and absenteeism policy, dress code, or other policies that affect employees, the clinician should include these in the plan to be distributed to the entire staff. This reduces confusion and sets the standards for employee behavior.
One important element of the plan is to outline how office staff should treat coworkers and patients. Though some may feel that this is common sense, a company policy that states that coworkers should be treated with respect can be included in the plan. The plan should include a procedure for filing complaints or resolving differences between employees.
For patients, the physical therapy program plan may clarify policies regarding billing, confidentiality, and lateness or missed appointments. Though the entire plan is not distributed to patients, the staff should be familiar with these policies.